B Medical Systems digitalizes its operations with OutSytems platform
B Medical Systems is a Luxembourg-based pioneer in the medical equipment industry.
For over 40 years, they have been innovating and creating technologies that help to save lives across the globe.
Recognized by the medical world for excellence and performance of their solutions, B Medical Systems collaborates with leading global organizations and companies, including international health organizations such as the Red Cross, aid agencies like UNICEF, a well as multinational automotive companies and governments.
In order to best support the operations of the company and to provide its customers and partners with a quality service at the height of its products, B Medical Systems is committed to the digitalization of its working environment.
COO Mario Treinen says :
For over 40 years, they have been innovating and creating technologies that help to save lives across the globe.
Recognized by the medical world for excellence and performance of their solutions, B Medical Systems collaborates with leading global organizations and companies, including international health organizations such as the Red Cross, aid agencies like UNICEF, a well as multinational automotive companies and governments.
In order to best support the operations of the company and to provide its customers and partners with a quality service at the height of its products, B Medical Systems is committed to the digitalization of its working environment.
COO Mario Treinen says :
AnteNovi & OutSystems, a perfect match for B Medical Systems !
Global Vision
Using OutSystems technology, B Medical Systems is gradually connecting its IT systems while streamlining them, thereby building what B Medical Systems COO Mario Treinen calls a “Unified Control Center”.
More than just being used to create new applications like the Service Request Management, B Medical Systems considered OutSystems as a glue between systems and applications that are, today, not capable to easily and efficiently communicated between each others.
More than just being used to create new applications like the Service Request Management, B Medical Systems considered OutSystems as a glue between systems and applications that are, today, not capable to easily and efficiently communicated between each others.
High Quality SupportThe first step of this ambitious project was to build a highly flexible Ticketing and Case Management solution capable of supporting any business process linked directly or indirectly to a Support Request, internal and external.
Thanks to a powerful Workflow Builder and assisted by a Virtual Agent, the Service Request Management Solution developed by AnteNovi has quickly become a fundamental part of the future B Medical Systems digital ecosystem. |
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Keep track of everything: whether through customer, purchase and manufacturing orders, troubleshooting or even simple information demand, all types of requests are clearly shown in the management cockpit and with the help of measurable performance indicators.
Various data sources and communication channels are connected and uniformly presented in a tool accross the organization, preventing the loss of valuable information and providing a comprehensive overview that allows decisions to be made on a founded basis.
Various data sources and communication channels are connected and uniformly presented in a tool accross the organization, preventing the loss of valuable information and providing a comprehensive overview that allows decisions to be made on a founded basis.
Ultra Velocity
When Sprint & Agility become more than buzz-words !
By adopting OutSystems, B Medical Systems discovered what Sprint & Agility really means. Instead of months to have new applications available in production, B Medical Systems and AnteNovi were able to launch the first applications after just a few weeks. Changes are no longer scary but on the contrary are encouraged and are now part of daily and continuous improvement.
PO Gregory Duysens says :
By adopting OutSystems, B Medical Systems discovered what Sprint & Agility really means. Instead of months to have new applications available in production, B Medical Systems and AnteNovi were able to launch the first applications after just a few weeks. Changes are no longer scary but on the contrary are encouraged and are now part of daily and continuous improvement.
PO Gregory Duysens says :
Antenovi has fundamentally changed the way we think about app development!
They succeeded in developing in record time and in a very agile way a powerful ticketing service capable of evolving with our needs and specificities and more importantly which allows us to meet our daily business challenges!