B Medical Systems digitalizes its operations with OutSytems platform
B Medical Systems is a Luxembourg-based pioneer in the medical equipment industry.
For over 40 years, they have been innovating and creating technologies that help to save lives across the globe.
Recognized by the medical world for excellence and performance of their solutions, B Medical Systems collaborates with leading global organizations and companies, including international health organizations such as the Red Cross, aid agencies, multinational automotive companies and governments.
In order to best support the operations of the company and to provide its customers and partners with a quality service at the height of its products, B Medical Systems is committed to the digitalization of its working environment.
For over 40 years, they have been innovating and creating technologies that help to save lives across the globe.
Recognized by the medical world for excellence and performance of their solutions, B Medical Systems collaborates with leading global organizations and companies, including international health organizations such as the Red Cross, aid agencies, multinational automotive companies and governments.
In order to best support the operations of the company and to provide its customers and partners with a quality service at the height of its products, B Medical Systems is committed to the digitalization of its working environment.
High Quality SupportThe first step of this ambitious project was to build a highly flexible Ticketing and Case Management solution capable of supporting any business process linked directly or indirectly to a Support Request, internal and external.
Thanks to a powerful Workflow Builder and assisted by a Virtual Agent, the Service Request Management Solution developed by AnteNovi has quickly become a fundamental part of the future B Medical Systems digital ecosystem. |
The new Service Request Management Solution makes it easier for B Medical Systems to identify and manage service requests because they have a clear, transparent and shared picture of the information that helps the different teams to keep track on what needs to be done to better serve the clients. This keeps them in control at all times.
Keep track of everything: whether through customer, purchase and manufacturing orders, troubleshooting or even simple information demand, all types of requests are clearly shown in the management cockpit and with the help of measurable performance indicators.
Various data sources and communication channels are connected and uniformly presented in a tool, preventing the loss of valuable information and providing a comprehensive overview that allows strategic decisions to be made on a founded basis.
Keep track of everything: whether through customer, purchase and manufacturing orders, troubleshooting or even simple information demand, all types of requests are clearly shown in the management cockpit and with the help of measurable performance indicators.
Various data sources and communication channels are connected and uniformly presented in a tool, preventing the loss of valuable information and providing a comprehensive overview that allows strategic decisions to be made on a founded basis.
Global Vision
Using OutSystems technology, B Medical Systems is gradually connecting its IT systems while streamlining them, thereby building what B Medical Systems COO Mario Treinen calls a “Unified Control Center”.
More than just being used to create new applications like the Service Request Management, B Medical Systems considered OutSystems as a glue between systems and applications that are, today, not capable to easily and effitiently communicated between each others.
More than just being used to create new applications like the Service Request Management, B Medical Systems considered OutSystems as a glue between systems and applications that are, today, not capable to easily and effitiently communicated between each others.
Major systems such as Salesforce or Microsoft 365, but also smaller and more specific home made applications are enhanced thanks to OutSystems technology as well as a whole new architectural vision brought by AnteNovi. An Architecture where all components are shared across the organization and participate in a larger purpose.
Ultra Velocity
When Sprint & Agility become more than buzz-words !
By adopting OutSystems, B Medical Systems discovered what Sprint & Agility really means. Instead of months to have new applications available in production, B Medical Systems and AnteNovi were able to launch the first applications after just a few weeks. Changes are no longer scary but on the contrary are encouraged and are now part of daily and continuous improvement.
By adopting OutSystems, B Medical Systems discovered what Sprint & Agility really means. Instead of months to have new applications available in production, B Medical Systems and AnteNovi were able to launch the first applications after just a few weeks. Changes are no longer scary but on the contrary are encouraged and are now part of daily and continuous improvement.
B Medical Systems COO Mario Treinen says :
AnteNovi & OutSystems, a perfect match for B Medical Systems !